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Problem with Liveupdate for Norton Internet Security 2006:..

 
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droyus

External


Since: Jan 29, 2008
Posts: 1



(Msg. 1) Posted: Tue Jan 29, 2008 11:41 am
Post subject: Problem with Liveupdate for Norton Internet Security 2006: Trusted
Archived from groups: alt>comp>anti-virus (more info?)

Last night, I reactivated the subscription for Norton Internet
Security 2006 on a friend's Windows 2000 box that had been expired
since July. The Liveupdate list was extensive (naturally).

During the first Liveupdate attempt, all files downloaded normally.
When the installation was underway, it hung on the installation of the
Trusted Application List. No drive activity, but the CPU was pegged
at 99% for the primary process that was doing the updating. The only
way out was a hard reset.

After that happened, I only updated 1 or 2 elements at a time. All
other updates went normally. But the Trusted Application List is
still not updated. Every attempt results in a stuck process that
requires a hard reset to escape. The status bar reaches its maximum
limit (during which time there is hard drive activity), but after it
reaches its limit, drive activity stops and the update process does
not finish.

The size of this final update, according to Liveupdate, is 8.8MB. But
when the file is being downloaded, Liveupdate says that it's only
5.4MB. Could this be a symptom of the problem?

Any help would be appreciated. Thanks!

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Victek

External


Since: Dec 27, 2007
Posts: 10



(Msg. 2) Posted: Tue Jan 29, 2008 10:34 pm
Post subject: Re: Problem with Liveupdate for Norton Internet Security 2006: Trusted Application List won't install [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

> Last night, I reactivated the subscription for Norton Internet
> Security 2006 on a friend's Windows 2000 box that had been expired
> since July. The Liveupdate list was extensive (naturally).
>
> During the first Liveupdate attempt, all files downloaded normally.
> When the installation was underway, it hung on the installation of the
> Trusted Application List. No drive activity, but the CPU was pegged
> at 99% for the primary process that was doing the updating. The only
> way out was a hard reset.
>
> After that happened, I only updated 1 or 2 elements at a time. All
> other updates went normally. But the Trusted Application List is
> still not updated. Every attempt results in a stuck process that
> requires a hard reset to escape. The status bar reaches its maximum
> limit (during which time there is hard drive activity), but after it
> reaches its limit, drive activity stops and the update process does
> not finish.
>
> The size of this final update, according to Liveupdate, is 8.8MB. But
> when the file is being downloaded, Liveupdate says that it's only
> 5.4MB. Could this be a symptom of the problem?
>
> Any help would be appreciated. Thanks!

Is it possible to download the update in a browser and apply it manually?
Will LiveUpdate run in SAFE mode? Have you tried changing LiveUpdate to
Express mode?

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Jeff Layman

External


Since: Feb 22, 2005
Posts: 3



(Msg. 3) Posted: Fri Feb 01, 2008 12:02 am
Post subject: Re: Problem with Liveupdate for Norton Internet Security 2006: Trusted Application List won't install [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

droyus wrote:
> Last night, I reactivated the subscription for Norton Internet
> Security 2006 on a friend's Windows 2000 box that had been expired
> since July. The Liveupdate list was extensive (naturally).
>
> During the first Liveupdate attempt, all files downloaded normally.
> When the installation was underway, it hung on the installation of the
> Trusted Application List. No drive activity, but the CPU was pegged
> at 99% for the primary process that was doing the updating. The only
> way out was a hard reset.
>
> After that happened, I only updated 1 or 2 elements at a time. All
> other updates went normally. But the Trusted Application List is
> still not updated. Every attempt results in a stuck process that
> requires a hard reset to escape. The status bar reaches its maximum
> limit (during which time there is hard drive activity), but after it
> reaches its limit, drive activity stops and the update process does
> not finish.
>
> The size of this final update, according to Liveupdate, is 8.8MB. But
> when the file is being downloaded, Liveupdate says that it's only
> 5.4MB. Could this be a symptom of the problem?
>
> Any help would be appreciated. Thanks!

Have you tried to contact Symantec support? I had a couple of problems with
NIS 2008, and they got back to me very quickly.

--
Jeff
(cut "thetape" to reply)
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